The Ultimate Total Experience: Essential Ingredients for Optimizing the Employee Journey

  • Room: Oceanside G
  • Session Number: NW6
Tuesday, September 13, 2022: 1:15 PM - 2:15 PM

Speaker(s)

Presenter
Jason Averbook
Senior Partner, Global Leader of Digital HR Strategy
Mercer
Presenter
Melanie Lougee
Head of Employee Workflows Product Strategy
ServiceNow
Presenter
Bonnie Tichman
Head of Marketing, Customer Experience Management and Human Capital Solutions
Conduent
Presenter
James Waite
Business Solutions Director, Conduent Human Capital Solutions
Conduent

Description

In these times of constant change and uncertainty, HR leaders are expected to support and empower a hybrid, digital, distributed and highly effective workforce -- requiring a reimagination of the entire HR function. This new HR model across HR operations, service delivery and workforce experiences should support a whole-person approach to workforce experience, bi-directional workplace communication and trust, and frictionless talent journeys, with a focus on digital-first. Join us for a highly dynamic and interactive panel discussion that will address how organizations can prepare for current and future HR challenges by leveraging the essential building blocks needed for workforce and workplace agility, sustainability and resiliency – while optimizing the employee journey.


Learning Objectives

1) Learn how HR – journeys, operating models, service delivery and technology ecosystems -- should be re-imagined to continuously drive the ultimate employee experience.
2) Understand the essential ingredients to build, sustain and measure an Experience Culture – and embed across such areas as learning, coaching and wellness – and to drive business outcomes.
3) Gain insight into the future of the digital workplace: a roadmap of Workforce Experience macro trends and innovations and how to prepare for best practice adoption.